Privacy Policy

Effective date: 2026-03-02

This Privacy Policy describes how The Red Bird Foundation (“Red Bird”, “we”, “us”) collects, uses, and shares information when you visit or use RedBirdHope.org (the “Site”), sign up for alerts, submit a request for help, volunteer as an Angel, donate, or otherwise interact with us.

Who we are

The Site is operated by The Red Bird Foundation, a community support and neighbor-to-neighbor assistance organization based in South Carolina, USA.

Contact: help@redbirdhope.org

Mailing address: [Add your official mailing address here]

SMS sending number (if applicable): +1 843 628 4777

Information we collect

We collect information in three main ways: (1) information you provide to us, (2) information collected automatically when you use the Site, and (3) information from third parties you choose to use (for example, payment processors).

Information you provide

  • Contact information: name, email address, phone number.
  • Request information (public): request summary, category, general location such as ZIP code, city, county, and neighborhood.
  • Request information (private, visible to Angels/staff): address, cross streets, contact details, preferred times, and other details needed to fulfill the request.
  • Volunteer (Angel) profile information: service area (cities/counties/ZIPs), preferred contact method (email or SMS), and phone number for SMS alerts.
  • Donation and payment-related information: donation amount and any information you submit through a payment provider (we do not store full payment card numbers on our servers).
  • Communications: messages you send through forms, email, SMS, or other channels.

Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and approximate location derived from IP address.
  • Cookies and similar technologies: cookies may be used for security, functionality, and analytics. You can control cookies through your browser settings.

Information from third parties

  • Payment processors (for example, PayPal or other providers you choose) provide confirmation of payments and may collect information according to their own privacy policies.
  • SMS/communications providers (for example, Twilio) may process phone numbers and message delivery metadata to send alerts.

How we use information

  • To operate the Site and provide services, including processing help requests, routing requests to Angels based on service area, and communicating about requests.
  • To send alerts you request (email or SMS), such as new request notifications or volunteer coordination messages.
  • To process and acknowledge donations and maintain records for accountability.
  • To prevent fraud, abuse, and security incidents, and to maintain the integrity of the Site.
  • To improve the Site, including performance and usability, and to understand general usage trends.

How we share information

We do not sell personal information. We may share information in the following limited circumstances:

  • With Angels and coordinators: We share the minimum information needed to fulfill a request. Public portions may be visible broadly; private fields are intended for Angels/staff only.
  • With service providers: We may share information with vendors who help us operate the Site (hosting, email delivery, SMS delivery, analytics, form processing), under appropriate safeguards.
  • With payment processors: Donation data is shared with the payment provider you choose to complete the transaction.
  • For legal and safety reasons: We may disclose information if required by law or to protect the rights, safety, and security of our community, users, and the public.

SMS and email alerts

If you opt in to SMS alerts, you consent to receive text messages related to Red Bird requests, volunteer coordination, or donation-related updates, depending on your selections. Message frequency varies. Message and data rates may apply.

You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact help@redbirdhope.org.

Data retention

We retain information for as long as needed to operate our services, comply with legal or accounting obligations, resolve disputes, and enforce agreements. Request records and donation records may be retained for accountability and reporting.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your choices

  • You may request to update or delete certain information by contacting us at help@redbirdhope.org.
  • You may unsubscribe from email alerts using an unsubscribe link (if present) or by contacting us.
  • You may opt out of SMS by replying STOP.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a new effective date.